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Education and Certification Coordinator

National Council on Family Relations
Posting Date

NCFR logo

The National Council on Family Relations (NCFR) — the premier professional association for understanding and strengthening families through interdisciplinary research, theory, and practice has a position open for an Education and Certification Coordinator.


Position Description

The Education and Certification Coordinator is responsible for providing administrative and program support for the Certified Family Life Educator (CFLE) program, the Academic Program Review, and the education department. This is a full-time, on-site position at the NCFR office in Saint Paul, Minnesota. Responsibilities, qualifications, and a description of the required application materials follow.


Position Responsibilities

Certified Family Life Educator (CFLE) program

  • Serve as first contact for CFLE applicants and designates
  • Maintain certification information in database
  • Review and process all CFLE-approved program and exam applications, and liaison with exam vendor
  • Prepare approval letters and certificates for new, upgrading, and recertified CFLEs
  • Review and approve recertification applications and work experience documentation
  • Manage distribution of all annual fee invoices, reminders, payment confirmations, and terminations/forfeiture notices
  • Manage billing processes for recertification and upgrade notices and reminders, and reinstatements
  • Manage processing of CFLE scholarship and emeritus applications including coordination of review by CFLE Advisory Board members
  • Process requests for CFLE continuing education credit approval; recruit events for CFLE credit approval
  • Ensure all CFLE and APR information on NCFR website is up to date

Academic Program Review (APR)

  • Prepare CFLE APR approvals and renewals including notification letters, certificates, and creation and posting of checklists
  • Manage billing processes for APR annual fee and renewal invoices and payment confirmations
  • Maintain NCFR APR contact information, (including program checklists) on NCFR website, in APR SharePoint site, and in NCFR database

Education Program

  • Assist in creating Family Science educational resources for family professionals including career resources and resource collections
  • Prepare, organize, schedule, and produce webinars and online discussion forums under the direction of supervisors
  • Provide administrative and technical support for webinar rehearsals and live broadcasts
  • Provide program support for educational resources for family professionals including career resources and resource collections
  • Provide support for policy initiatives
  • Conduct benchmarking research with peer organizations


  • Assist in the management of intellectual property matters for CFLE Network, NCFR Report: Family Focus, Research and Policy Briefs, and webinars.
  • Assist in production of NCFR publications including CFLE Network and other publications as needed.

Annual Conference

  • Assist education directors with annual conference preparation and implementation
  • Assist with editing of conference audio and video
  • Assist at the NCFR exhibit booth during the annual conference

Other Duties as Assigned

  • Provide back-up support for Office Manager
  • Miscellaneous administrative tasks



    Education and Experience Requirements

    • Bachelor’s degree in Family Science or closely related family field
    • Two years of experience in program management, administration, or coordination
    • Experience with webinars and video editing helpful

    Certification, Licensure, and/or Registration

    • Certified Family Life Educator preferred

    Knowledge, Skills, and Abilities Required

    • Strong written and verbal communication skills
    • Strong skills in Microsoft Office applications, database, and cloud-based software experience
    • Excellent attention to detail, demonstrated ability to meet deadlines, organized, dependable
    • Demonstrated ability to investigate and solve practical problems
    • Understand and apply basic math skills, including addition, subtraction, multiplication, division, fractions, decimals, ratios, and percentages.
    • Excellent, personable, and diplomatic customer service skills and telephone manner
    • Positive team-player attitude, remains calm and professional under pressure, work collaboratively and independently, resolves conflicts constructively

    Working Conditions

    • Frequent to continuous use of computer, phone, and other office equipment
    • Seldom lifts up to 25 pounds of paper, books, or office supplies
    • A full week of overnight travel required to attend the annual conference

    Requirements are representative of the minimum levels of education, experience, and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. NCFR reserves the right to revise or change job duties and responsibilities as the need arises.

    Organization Summary

    The National Council on Family Relations is the premier professional association for the multidisciplinary understanding of families. NCFR has a membership of nearly 3,000 family researchers, practitioners and educators. For more information on the National Council on Family Relations or its scholarly publications, contact NCFR at 1-888-781-9331 or visit its website at

    Job Overview

    Job Type
    Full time

    National Council on Family Relations
    661 LaSalle St., Suite 200
    Saint Paul, MN 55114
    United States

    How to Apply

    Application Materials

    To apply for the Education and Certification Coordinator position, please submit the following:

    1. Letter of application, in which you address:

    • your experience with Family Science and/or Family Life Education
    • a personal assessment of your qualifications
    • how you will accomplish the responsibilities of this position
    • salary requirement
    • anything else you would like the NCFR education department search committee to know

    2. Curriculum vitae or résumé

    3. A list of references with contact information.

    The submission deadline has been extended to March 3, 2020. Review of application materials will begin immediately and will continue until the position is filled. Please email your application materials to NCFR.


    NCFR Policy on Diversity

    The National Council on Family Relations (NCFR) values the diversity of its staff and membership, which is shaped by our historical, cultural, economic, and social contexts. This diversity strengthens our organization and our members’ research, scholarship, and practice. NCFR’s definition of diversity applies to all aspects of our operations and our membership:

    Embracing diversity means acknowledging that all groups do not live in the world in the same way. Diversity provides a lens for understanding (a) disparities of power, privilege, and access as well as the (b) exclusion of marginalized groups. The lens can also reveal that some groups are diminished by invisibility or a lack of recognition. In addition, diversity focuses attention on the strengths, wisdom and competencies of different individuals, couples, families, groups, and societies.

    Aspects of diversity include but are not limited to:

    • Ability and disability
    • Age
    • Bilingualism and multiculturalism/English language learners
    • Body size and condition
    • Customs and traditions
    • Educational, disciplinary, or career status
    • Ethnicity, race, national origin, or cultural identity
    • Gender, gender identity, and gender expression
    • Geographical background and location
    • Indigenous or immigration status or identity
    • Marital status, relational status (including singlehood), and family structure or identity
    • Objective and subjective worldviews and standpoints
    • Political ideologies and affiliations
    • Religion/no religion, spirituality and affiliations, and faith
    • Sexual orientation, identities, and expressions
    • Socioeconomic status, residential status, social class, employment, and national service

    [Note: The aspects are listed alphabetically, but not in any order of priority.]

    NCFR realizes that various aspects of identity and recognition continue to emerge over time. Thus, this list will likely be expanded as emergence occurs. The enhanced understanding of diversity and inclusion in National Council on Family Relations guides us to greater excellence in scholarship, research, practice, and outreach to the larger societies.

    Application Deadline
    March 3, 2020; open until filled.