NCFR Annual Conference Virtual Help Desk

Thanks for visiting the Virtual Help Desk. We’re here to help you navigate the 2020 NCFR Virtual Annual Conference. The conference is now over, but if you still need assistance accessing the on-demand content, please contact us.

We'll be available for live chat during the following hours:

Tuesday, Nov 10: 9am - 6:30pm
Wednesday, Nov 11: 9am - 7pm
Thursday, Nov 12: 9am - 7pm
Friday, Nov 13: 9am - 7pm

Outside of these times, feel free to leave a message and we'll respond as quickly as we can. 

Essential Resources

Attendee Instructions  Conference Schedule

Frequently Asked Questions

  • Is the conference only virtual this year or will there be an in-person event?

    Due to challenges presented by the COVID-19 pandemic on meeting safely in person, NCFR will only present a virtual conference in 2020.

  • Will hard copies of the conference program be sent out?

    The conference program is available online in both printable and interactive formats. We are unable to mail copies this year. Download a PDF of the program guidebook.

  • Can I still register? How?

    Yes – Click here to register. After completing your registration, you’ll receive an email with instructions about how to participate in the conference. Be sure to check your junk mail for the email.

    NOTE: If registering when the Conference Help Desk is open, there will be about a 30-minute delay between when you receive your email instructions and when you will be able to access the conference. If you register when the Conference Help Desk is closed, your access will be available about 30 minutes after the Conference Help Desk opens.

    Conference Help Desk Hours

    • Tuesday, Nov 10: 9am - 6:30pm
    • Wednesday, Nov 11: 9am - 7pm
    • Thursday, Nov 12: 9am - 7pm
    • Friday, Nov 13: 9am - 7pm
  • I have already registered. When and how will I get information about how to access the conference sessions?

    Registered attendees will gain access to the conference sessions through our virtual platform Whova. Access to all Zoom meetings will be available there. Access to receptions, section meetings, and focus group meetings will also be available in the NCFR discussion groups.

  • What’s the difference between Whova and Zoom? I don’t know which one I should be using.

    This year everything is new to all of us so we have developed a detailed set of attendee instructions for navigating the 2020 NCFR Conference!

  • Is there a preferred internet browser for Whova?

    Chrome is the recommended browser.

  • Whova keeps crashing on me. How do I fix this?

    Ensure you have the latest version of the browser you’re using or try a different browser. Chrome is the recommended browser.

  • How do I get to the Exhibit booths?

    Exhibits are under the Exhibits tab on the conference platform. You can chat with the exhibitor in the chat pane. Some exhibitors may have a live webinar or video meeting setup. If they do, you’ll see a Live Video section with a way to join.

  • I can’t hear anything.

    Try changing your speaker by clicking the up arrow next to the Mute button and selecting a different speaker. If that doesn’t solve the issue, you can select “Switch to Phone Audio” and call in with your phone. You may want to test your audio and video by joining a test call.

  • No one can hear me talking and it doesn’t look like I am muted.

    Try changing your microphone by clicking the up arrow next to the Mute button and selecting a different microphone. If that doesn’t solve the issue, you can select “Switch to Phone Audio” and call in with your phone. You may want to test your audio and video by joining a test call.

  • I am presenting and my video keeps freezing and stalling.

    Try turning off your video and continue presenting with audio only. Alternatively, try changing your camera by clicking the up arrow next to the Video button and selecting a different camera.

  • What time zone is everything happening?

    Central Standard Time (CST). When viewing sessions on Whova, you should see them in the time zone of your device.

  • What is the refund policy on the conference?

    The deadline to submit a refund request was September. 17, 2020. In the event that NCFR must cancel an annual conference, registrants will be offered a full refund. Should circumstances arise that result in postponement of the conference, NCFR has the right to either issue a full refund or transfer registration to the same event at a new date.

  • I can’t figure out how to re-set my password in Whova – Help!

    Click “forgot password?” underneath where you would type your password to log in to Whova. Whova will send a four digit verification code to the email used to create your profile. Once you type in the verification code, you will be able to change your password.

  • I got kicked out of session in Zoom – how do I get back in?

    Navigate back to the session on the conference platform and try rejoining the live stream. If that doesn’t work, contact the helpdesk.

  • How many CEs are available for this year’s conference?

    NCFR is an approved provider of continuing education for NBCC, the National Board for Certified Counselors (ACEP #5984). The 2020 conference is approved for up to 85 NBCC credit hours. Most U.S. states accept NBCC credit for licensure requirements for marriage and family therapists. For information on specific state requirements, please consult your state’s licensing board.

    Verification of Conference Attendance of up to 103 credit hours is available to conference attendees. NOTE: Only 85 of those credit hours are NBCC approved.

    This option is available to Certified Family Life Educators (CFLEs) and others who desire verification of their attendance at conference sessions for their own records; NCFR does not require CFLEs to submit CE verification.

  • How do I submit my Continuing Education hours?

    This year the CE evaluation uses an online form, which is accessed using your username and password.

    Anyone with an NCFR ID# can access and complete the form but a verification certificate will be sent ONLY if required fee is paid.

    Verification certificates will be sent by 1/31/2021 for all forms completed by 12/31/2020. Verification certificates for forms submitted after 12/31/2020 will be sent on the following schedule:

    Date Submitted Certificate Sent by
    January 1 – January 31, 2021 February 28, 2021
    February 1 – February 28, 2021 March 31, 2021
    March 1 – March 31, 2021 April 30, 2021
    April 1 – April 30, 2021 May 31, 2021
    May 1 – May 31, 2021 June 30, 2021
    June 1 – June 30, 2021 July 31, 2021
    July 1 – July 31, 2021 August 31, 2021
    August 1 – August 31, 2021 September 30, 2021
    September 1 – September 30, 2021 October 31, 2021
    October 1 – October 31, 2021 November 30, 2021

    If you did not pay for CE when registering for the conference, it can be added to your registration by contacting the NCFR office.

  • Can I get CEs for sessions I listen to later?

    Yes, but only one CE/Attendance Verification certificate will be issued so please view/participate in all sessions you intend to receive credit for before submitting the form.

  • When will the conference sessions be available if I am not able to attend a presentation during the scheduled time?

    NCFR will record all academic presentations, with the exception of poster discussions, resource exchanges, break out rooms within session, and the MAST networking session. Recordings will be available to registered conference attendees within 48 hours of the session's conclusion and accessible for 12 months. Receptions, focus group meetings, section meetings, and other business meetings will not be recorded. The NCFR Annual Member Meeting and NCFR Board Committee meetings will be recorded for archival purposes.

  • Will the recorded sessions be available after the conference has concluded?

    Yes, recordings of sessions will be available to registered attendees for 12 months following the conference. The recordings will be accessible on the conference platform until at least January 2021 and will be accessible on the NCFR website thereafter.

  • Can I participate in more than one session at a time? If so, how?

    Attendees can only participate in one live session at a time. It’s possible for attendees to browse the platform while participating in a live session.

  • Which sessions can I attend? Which can't I attend?

    Most sessions about research or professional skills topics are open to all attendees. Also open to all are the President's Reception, University Reception, the Exhibit Hall, the NCFR Annual Member Meeting (Friday, Nov 6 at 3:15 pm/#19), and sessions sponsored by the Students and New Professionals (SNP) group.

    Sessions not open to all include committee and business meetings and several receptions: Newcomers Welcome (1st-year attendees), Legacy Circle Reception (25+ year members), and CFLE Reception (Certified Family Life Educators).

    The TCRM Preconference workshops (TCRM) requires a separate registration. The cost is included in the full conference registration this year.

  • Some sessions are listed as Invited Presenter Symposium – who can attend those?

    Invited Presenter Symposiums are open to all conference attendees registered for the day the symposia or workshop occur. The term “invited” signifies that the presenters were “invited” to do the presentation.

  • Are there sessions specifically for students?

    Yes. NCFR's Students and New Professionals (SNP) group plans several conference sessions geared toward students at all different levels. Look for sessions marked SNP in the program and in the App under Sections and Interest Areas.

  • Are there any sessions specifically for new conference attendees?

    Yes. The Newcomers Welcome (Tuesday, Nov 10 from 4 – 5 pm/#34) is a social and informational event for 1st-year attendees that provides a primer about the conference and NCFR, offers a chance to chat with representatives from NCFR's members groups (sections, focus groups, affiliate councils), and allows new attendees to meet each other.

  • When NCFR met in person in previous years, there was an opportunity for one-on-one interviews. Is that possible this year? If so, how?

    Attendees can connect with one another through the platform to self-arrange a date/time, setting up their own virtual meeting space for interviews.

  • How do I report an incident that may have violated the NCFR Code of Conduct?

    The Code of Conduct and the online reporting form can be found here. Please review the code and then complete and submit the form with as much detail as possible.